It is our policy not to honor returns after 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Digital downloads, including downloadable videos, cannot be returned.
To complete your return, we require a receipt or proof of purchase. In addition you will need to acquire a Return Identification Number (RIN) from firstname.lastname@example.org. Write the RIN on your return package, so that we can properly process it. Any returns without a RIN will be rejected.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable) DVD that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, E mail us at firstname.lastname@example.org.
Refunds are only given to the person on record for purchasing the item(s). We will send a refund to him and he will find out about your return.
Support@theabductionofzackbutterfieldmovie.com will give you the return address when issuing you a RIN.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a shipping service which offers tracking or purchase shipping insurance. We obviously cannot guarantee that we will receive your returned item.